Refund Policy
1. Terms of Service
Welcome to Digital Lizard IPTV (referred to as “we,” “our,” or “us”). By accessing or using our website and premium streaming services, you agree to abide by these Terms and Conditions. These terms are designed to ensure a high-quality experience for all our users. If you do not agree with any part of these terms, please refrain from using our website or services.
Usage License: Upon purchasing a subscription, Digital Lizard IPTV grants you a non-exclusive, non-transferable license to access our content for personal, non-commercial use only. Sharing your login credentials with third parties or attempting to restream our content is strictly prohibited and may result in immediate account termination without a refund.
2. Refund and Returns Policy
At Digital Lizard IPTV, we strive to provide the most stable 4K streaming experience in the industry. However, we understand that technical issues can sometimes occur. We offer a transparent refund policy under specific conditions to ensure your satisfaction.
2.1 Refund Eligibility You may request a full refund under the following circumstances:
Service Interruption: In the event of prolonged and unresolvable service interruptions (exceeding 24 hours) caused by our server infrastructure that prevent you from accessing our services.
Failure to Activate: If we are unable to activate your subscription within 24 hours of your confirmed payment.
2.2 Refund Request Process To request a refund, please follow these steps:
Contact our expert support team at support@digitallizard-iptv.com within 7 days of your original purchase.
Provide your order details, including your full name, registered email address, and order number.
Clearly explain the reason for your refund request and provide any necessary screenshots or documentation of the technical issue.
2.3 Refund Processing Once your refund request is received and approved, we will process it within 3 to 5 business days. The refund will be issued through the same payment method used for the original purchase (Credit Card, PayPal, or Crypto). Please note that processing times may vary depending on your specific financial institution or payment provider.
3. Exclusions (Non-Refundable Cases)
To maintain the integrity of our service, Digital Lizard IPTV does not offer refunds under the following circumstances:
Change of Mind: We do not provide refunds for purchases made in error, or if you simply decide you no longer want the service after activation.
Technical Incompatibility: It is the user’s responsibility to ensure their device (Firestick, Android Box, Smart TV, etc.) and internet connection (minimum 4-10 Mbps) are compatible with our services. We do not offer refunds for local network issues or device-specific incompatibility.
Content Availability: While we offer 50,000+ channels, specific channel availability may change. We do not offer refunds based on the removal or temporary downtime of individual channels.
4. Contact Us
If you have any questions, concerns, or inquiries regarding our Terms of Service or Refund Policy, please get in touch with our 24/7 support team at support@digitallizardiptv.cloud. We are here to ensure your experience with Digital Lizard IPTV is nothing short of exceptional.